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I'm a Support Engineer at Amazon Web Services on the Premium Support Linux team in Mexico. I specialize in helping customers troubleshoot complex infrastructure issues across EC2, networking, storage, and systems management.
Before the cloud, I worked as a software developer building web applications with modern frameworks. That background gives me an edge — I understand both the infrastructure and the application layer, and I enjoy working where the two meet.
When I'm away from the terminal, you'll find me reading fantasy novels, gaming, or building side projects to automate workflows and learn about distributed systems.
Provide technical support for AWS customers across EC2, VPC networking, EBS/storage, and Systems Manager. Diagnose complex Linux and infrastructure issues, guiding customers from root cause to resolution. Build internal runbooks and CLI tooling to improve team efficiency and reduce time-to-resolution. Partner with service teams to escalate and resolve deep infrastructure problems.
Built and shipped web applications using modern JavaScript frameworks and REST APIs. Implemented responsive, accessible user interfaces from design through production. Collaborated in agile teams across frontend and backend responsibilities.
This portfolio — built with vanilla HTML, CSS, and JavaScript. Clean dark/light themes plus a hidden fantasy "dungeon" mode with pixel art and animation. Hosted on GitHub Pages.
A personal knowledge base of structured troubleshooting guides for AWS services, built in Obsidian with templated workflows and case investigation patterns.
A collection of Bash and Python scripts for automating AWS workflows, instance management, and daily support engineering tasks.